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E-Governance

The State Government has undertaken several e-governance initiatives to enhance the adoption of Information Technology in day-to-day functioning. The following initiatives are of special significance :

SETU: Computerisation at the front-end for facilitating citizens at revenue offices. It enables monitoring of applications submitted by the public and action being taken within a fixed timeframe.
SARITA: Award-winning computerisation of the complete process of property document registration
SARTHI: Computerisation of driving licence and vehicle registration
LMIS: Computerisation of land records
SEAS: Fast MIS for revenue collection from excise duty
The efforts of the Government of Maharashtra have been recognised, with SARITA winning the Best Revenue System and SETU winning the Best Citizen Centric Project at the national level

Government of Maharashtra has won the following Awards for e-governance

Ministry of Personnel, Public Grievances & Pensions Dept. of Administrative Reforms & Public Grievances Government of India

Golden Icon Award - for Best Website
www.maharashtra.gov.in

Gold Icon - Exemplary EGov initiatives
"Saritha" Registration in Maharashtra

Certificate of Recognition (Website)
www.maha-ss.com

Certificate of Recognition (Exemplary EGov initiative)
Creating a eGoverned Municipal Corpn. Kalyan Dombivli Mun. Corpn

India-Tech excellence Award for Application of IT in Administration , 2003

1st Runner Up - Maharashtra

CSI Nihilent e-governance award 2003

Award for Best eGoverned State Advanced

CSI Nihilent e-governance award 2002

Award for Best Website
Public Works Dept

Best Revenue System
SARITA

Best Citizen Centric
SETU

e-Governance Initiatives in Maharashtra

RojgarWahini

A web portal http://ese.mah.nic.in Rojgar Wahini has been developed for the department of Employment and self-Employment (DE & SE), Government of Maharashtra. DE & SE provides free services like vocational guidance, job opportunities and self-employment guidance to the job seekers. It also collects, compiles and provides the statistical information to the planning commission and other planning bodies to be used for manpower planning.

The portal design has six major sub-sites, Candidates’ Corner, Employers’ Corner, Self-Employment, About Us, Right to Information (RTI) and Kamgar Katta. It is a single point of contact for the services provided by the Department.

The Candidates’ Corner provides registration and update facilities to the job advertisements, Departmental contact details, advice on possible jobs and occupations, special information for disabled persons. Candidates/registered youth can access references relevant to job seeking, like Coaching classes for competitive Examinations, Books, Publications, Newspapers, TV & Radio programmes.

The Self-Employment sub-site covers the Self-Employment guidance activities of the Department of E & SE, providing information, guidance and advice to the unemployed youth regarding self-Employment schemes, small-scale businesses they can take up, and training details. The portal provides a comprehensive source of information covering all applicable schemes, businesses with their processes and details of documents, NOCs, agencies involved with complete contact details. The Bankers’ Corner give advise on loans and related processes. Details of NGOs working for Self-Employment; details of Seva Societies registered with the Department are also available.

Kamgar Katta sub site is similar to commercial job sites where workers like nurse, domestic helpers, drivers, data entry operators can post their profiles and search for job providers. Job providers can post their requirements, e.g. requirement of a gardener, domestic helper, nurse, watchman etc and contact the job seekers. The data of service providers and seekers can be searched on the basis of location and skill set.

The portal can be accessed from service Delivery Points in rural areas. It is simple, easy to use with graphical user interfaces in the local language to serve semi-literate and even illiterate people. Interaction with the portal is through the click of a mouse with minimal or little interaction with the keyboard. There is interactive guidance as a user navigates through the pages making them simple and quick in use. The graphical user interface of the portal is touch screen enabled to facilitate the viewers to access it through kiosks.

For more information log onto: http://ese.mah.nic.in

SARITA (Stamps & Registration Information Technology based Administration)

SARITA is a G2C-U project with an aim to design, develop, and implement a computerised application for Registration of documents, received at each Sub-Registrar Office and provide data updation on timely basis to their respective Joint District Registrars and higher offices under the purview of Department of Registration, Pune, Maharashtra State. The project runs on PPP model and covers entire state of Maharashtra covering 405 Sub Registrar Offices, 35 District offices, 8 Divisional offices and 1 Head Quarter in Pune.

Project Objectives :

Complete the computerisation of existing registration process.
Automatic generation of property value on the basis of predefined template Ready Reckoner Creation.
Adjudication.
Generation of receipt and pending list.
Issuing notices to parties.
Scanning of registered documents and a secured document archival technique with backup facility.
Generation of all types of reports (periodical, miscellaneous) at all levels in the department's hierarchy.
Maintaining a master database of all villages in the jurisdiction of the office.
Presenting higher authorities with a consolidated picture.
Quick services to the citizens relating to search reports, registration and certified copies of registered documents etc.
Remote access to Web enabled InfoBase for citizens.

Services Offered :

Registration of 67 different types of documents as mandated by the Government.
Comprehensive software simultaneously deployed at 360 sites networked.
Document is registered with all relevant parameters and delivered in less than 30 minutes assured to the public.
Error free registration with on-line monitoring and document encryption with photograph and thumb impression of seller, buyer, and consenter.
Product in a shrink-wrapped form for easy replication and administration at sites.
Registration-valuation, scan-archive, network and process monitoring modules integration.
User interface in Marathi.
For Government
Helped in increasing document registration from average 16 to 40 per day and consequent 10-15% increase in revenue without any capital investment
For Industry
Build - Operate - Transfer (BOT) mechanism permitted eight private industries to participate in investing and running operations at IGR sites using their computing infrastructure on a cost-sharing basis
For Public
Drastically reduce time for registration from several days/week to an assured 30 minutes with penalties for delay and reduce subjectivity on part of Government officials and reduce hassles in a conventional registration

The turnkey responsibility of the project covered :

Deployment of the software at all 360 sites of IGR in Maharashtra.
Hosting IGR website (www.mahaigr.org) giving all details of IGR activities and relevant information to the public about its computerised services.
Training the IGR officials at Registrar, Sub-Registrar offices.
Pilot running with minimum registered documents (10,000) and scan and archive old documents (1 million) on CDs to be cut for storage and retrieval.
Network design for connectivity of 360 sites statewide
Vendor management for effective handling of operation at sites by selected vendors.

Digital Payment System

Digital Payment System has initiated with the objectives to help the poor farmers in using IT as a tool to help increase the productivity of existing cooperatives of these farmers.

The Vision is to provide comprehensive solutions to rural commerce to maintain day-to-day business process and connect the rural Indians and increase the business transparency in the rural commerce using Information Technology.

The project has been designed keeping in view the larger sections of the population living in rural areas and their vast problems including their lack of access to the advancement of Information Technology. Under the project there is focus on improving the billing and collections for rural cooperatives through the provision of "SMART" cards, and timely disbursement of the payment. Billing and payment collection is streamlined through creation of "smart cards" with electronic accounts of farmers' dues and revenues, which can be used to pay bills and purchase consumer products at cooperatives and other stores. This will reduce the time required to obtain payments for milk, sugarcane and other products delivered by cooperative members.

For more information log onto: www.vidyapratishthan.org www.viitindia.org

SETU (Integrated Citizen Facilitation Centres)

SETU has started with aim to provide greater transparency, accessibility and efficiency to government procedures. Indirect employment generation is also another goal.

SETU or the Citizen facilitation Centres act as a one-stop service centre for people who have to visit government offices for certificates, permits, authentication, affidavits and other services. Setu Society manages Setu centers.

SETU Society is a Society promotion of Excellence and Transparency in public administration for better Understanding of the requirements of the citizens in their interface with Government. Integrated Citizen's Service Centers SETU has been established in 28 Districts Headquarters and 298 Taluka places. At this stage these centers are providing the entire collector office related facilities. The most important and frequently issued certificates are the ones related to domicile, nationality, caste, age verification, solvency, character verification, income and occupation.

For more information log onto: www.setu.maharashtra.gov.in

Warna Wired Village Project

Warna Project has been initiated with the objectives to bring benefits of Information and Communication Technology (ICT) to rural India. To provide links the diverse business activities in the village and information to people through computerised kiosks.

This project has been initiated to serve the information needs on different crop cultivation practices of major crops, sugarcane cultivation practices, pest and disease control, marketing information, dairy and sugarcane processing information etc. to the farmers, right up to their village level.

The project has resulted in a Web based information system on the agriculture produce market, agriculture schemes and crop technology, village information system, employment and self-employment schemes, educational and vocational guidance and many more. It allows wired management of sugar cane cultivation and marketing over the Intranet. Land records documents will also be made available through the system.

For more information log onto: www.maha.nic.in

Pravara Village IT Project (PRAGATI)

The PRAGATI project has started in 1999 with the aims to connect a hundred villagesin Ahmednagar covering a population of more than 2.5 lakh with a wireless MAN solution (WMAN). Its objective is to empower the rural population and improve their quality of life.

For more information log onto: www.kvk.pravara.com

Citizen Facilitation Centers (CFC) of Kalyan-Dombivali Municipal Corporation (KDMC)

KDMC, a G2C-U project, has an aim to create an e-Governed Municipal Corporation of 21st Century and develop a system to drive Municipal Corporation with the highest levels of Transparency, Accountability and Citizen Servicing Standards.

This project serves around 1.2 million people and offers the services to citizens of Kalyan and Dombivli of District Thane (Maharashtra) through Citizen Facilitation Centres and Enterprise Information Portal (E.I.P). It has automated access to all functions and more than 100 citizen services by putting them online.

Project Objectives :

Provide a centralised interface for all citizen-related transactions
Introduce transparency and accountability for all government functions
Provide a decision support system for top management
Improve efficiency and productivity in providing citizen services

Online Services offered :

Queries
Applications Status
Food Licenses Status
Property Dues
Water Dues
Requisitions
Birth Certificate
Death Certificate
Online Payment
e-Payment
Tender & Notices
Tender & Notices
Requisitions
Assessment Department : 09
City Engineer : 01
Food License Department : 18
Garden & Tree Plantation : 01
Health Department : 13
Market License Department : 17
Town Planning : 07
Ward Office : 01
Water Department : 11

There are at least 22 types of complaints that can be lodged including complaints about roads, traffic, buildings, drainage, trees, public health, hospital, food, water supply, etc. They can also find out the status of their complaints. A Citizen Charter has been published online that informs the public about the time period that complaints will be redressed and the hierarchical path the complaint will follow.